On Demand Webinar with EXL – The Future of CX: Adapting to the Velocity of Your Customer
About the webinar
With the rapid acceleration of digital behavior, organizations need insights and data-driven solutions that create a complete 360-degree view of their customers. To stay ahead of the competition, businesses need to satisfy customers through multiple touch points – anytime, anywhere.
Join leaders from EXL Service, Etraveli, Stanley Black & Decker, Unum to discuss how the companies:
• Provide resolution without friction
• Improve the experience of your employees
• Move their CX from automation to prediction
• Ensure smooth travel on all journeys
• Prioritize CX trends that will significantly impact CX in 2022 and beyond
Key takeaways from the webinar
● Find out how companies can provide seamless solutions and improve their work experience
● Stay ahead of CX trends that will significantly impact CX in 2022 and beyond
● Learn how companies can ensure seamless travel across all channels
● Learn how companies are moving their CX from automation to prediction
The speakers include
● EXL – Shashank Verma, Head of Customer Experience – Digital
● Etraveli – Pia Vemmelund, Chief Customer Officer
● Six – Dora Clements, VP of Digital Transformation
● Stanley Black & Decker – Orlando Gadea, Global CX Transformation
● EXL – Matthew Paris – Moderator, Vice President and Head of Business Engineering
To view this webinar on demand, please fill out the form on the right.