Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve the performance or other attributes. A common perception of maintenance is that it merely involves fixing defects.
An SWMA is an agreement between you and IBM to provide ongoing support to your IBM licensed software, including your operating system (OS/400), WebSphere Development Studio (RPG, COBOL, JAVA, etc.), iSeries Access (formerly known as Client Access), and Query/400. An SWMA combines 1) Software Subscriptions, which provides you with version upgrades and PTF enhancements, with 2) SupportLine, which gives you direct access to IBM Rochester phone support.
Software Maintenance. ALSO CALLED: IT Maintenance, System Maintenance, Support, Maintenance Management Software, Information Technology Maintenance. DEFINITION: The modification of a system to correct faults, to improve performance, or to adapt the system to a changing environment or changed requirements.Software maintenance and support services that will enable you to concentrate better on your core business functions.
Service management, also known as information technology service management, the software allows companies to manage how it provides services to its customers. Services include order management, hardware, and software maintenance, diagnostics and troubleshooting, as well as routine operations.
Customers with large legacy installations can continue to maintain their installed software without hampering development activities in more strategic areas. They can reallocate resources so as to maximize the strategic benefits of new technology. With pentoz’s offshore development and support activities, customers can increase the value derived from their legacy applications. Software product vendors can use pentoz’s offshore maintenance services to continue to maintain their current products while using their resources in building newer versions of their products. They can manage the ramp-up and scale-down of efforts that are required for peaks and troughs that are typical of a product over its maintenance cycle.
Pentoz helps software providers meet the challenge of ongoing offshore software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels. Pentoz provides professional Software Maintenance & Support for our Custom Software Solutions as well as for most software systems and applications developed by third parties. We have evolved a mature and well-defined application support and maintenance process that allows us to effectively and efficiently capture the application environment as well as the business activity.
Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining, and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.